Refund policy

Returns & Refund Policy

The Adults Nest

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, with all original packaging, and in resalable condition. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at:
kr.sk93@yahoo.com

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at:
kr.sk93@yahoo.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If a product is confirmed to be faulty, damaged, or incorrect, we will offer a replacement or refund as appropriate.

Exceptions / Non-Returnable Items

Due to health, hygiene, and safety reasons, certain items cannot be returned, including:

  • Personal care and intimate wellness products that have been opened or used

  • Items not in original sealed packaging

  • Sale items

  • Gift cards

  • Custom or special-order items

If you have questions about your specific item, please contact us before requesting a return.

Exchanges

The fastest way to ensure you get what you want is to request a return for the original item (if eligible), and once accepted, place a new order for the replacement item.

Refunds

We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 working days. Please note it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:
kr.sk93@yahoo.com

Important Notes

  • Returns must be requested within 10 days of delivery

  • Items must be unused and in original packaging

  • Returns without prior approval will not be accepted

  • Shipping costs are non-refundable unless the item is faulty or incorrect