Shipping policy
Shipping Policy
The Adults Nest
Thank you for shopping with The Adults Nest. We are committed to providing fast, reliable, and discreet shipping across New Zealand.
Order Processing Time
All orders are processed within 1–3 business days after receiving your order confirmation email. You will receive a notification once your order has been shipped.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During high order volumes, processing times may be slightly delayed.
Shipping Rates and Delivery Estimates
Shipping costs and delivery timeframes are calculated at checkout based on your location.
Estimated delivery times within New Zealand:
-
Standard Shipping: 3–7 business days
-
Rural Delivery: 5–10 business days
Delivery delays may occasionally occur due to courier services or factors beyond our control.
Discreet Packaging
Your privacy is very important to us.
All orders are shipped in plain, discreet packaging with no indication of product contents or store name on the outer packaging.
Shipping Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information (if available).
Please allow up to 24 hours for tracking updates to appear.
Shipping Address Accuracy
Please ensure your shipping address is correct at checkout.
The Adults Nest is not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error, please contact us immediately at:
We will do our best to assist before the order is shipped.
Lost, Stolen, or Delayed Packages
The Adults Nest is not responsible for lost or stolen packages confirmed as delivered by the courier.
If your order is delayed, please contact the courier first using your tracking number.
If you need assistance, contact us at:
Damaged Items in Shipping
If your item arrives damaged, please contact us within 48 hours of delivery at:
Include:
-
Your order number
-
Description of the issue
-
Photos of the damaged item and packaging
We will assist you as quickly as possible.
International Shipping
Currently, The Adults Nest ships within New Zealand only.
Contact Us
If you have any questions about shipping, please contact us:
Email: kr.sk93@yahoo.com